23 Feb 26 When I have an issue in business, I have one rule: I ask myself, Would a man be ok (if it was happening to him) with how I am being treated? And you have no idea, how just asking that question, changes everything. Mostly because if I have to ask, 99.9% of the time, that is a no. ...and so off I will go. And this particular issue happened because couriers are the nemesis of my life, sent to torment my Soul. We (horses, Dino_the_dinosaur_kettle, Pat the Rooster and the chooks) live one minute away from the boundary between Auckland and Waikato. Not country per se, but definitely not city, in any way that you judge these things. So couriers love us. They get to charge rural fees, but we're not really out of their way. And this is where I had a Tasmanian-She-Devil-On-Speed moment. So I ordered a product from one of my favourite companies, and they called me back. Said that they valued my loyalty but: a) Their prices had gone up due to their materials b) The courier fee had exponentially gone up. There was no issue with a) but the courier fee had gone from $80 to $150. Anyway, nothing I could do about that, and I really respected the company for calling me and not just emailing. Awesome. So it got made and put on courier. Day 1 - picked up by country courier, travelled, and dropped to city courier. Day 2 and most of 3 just sat there. I called the courier company and asked what was taking them so long. No problem, on truck for delivery now, and please don't go anywhere as it needs to be signed for. And here, my friend, is the issue. At 6.50pm on Friday night it was nowhere to be seen. But where it was originally picked up from, was 57 minutes away from my home. The courier literally had to pass my home, then travel another 37 minutes in the opposite direction, to give to another courier, where it stood waiting. No. Just no. I sent an email politely explaining this. Well, "Politely" meaning I didn't use the phrases, What the fuck is the matter with you? and Where the fuck is my product? Instead, mentioning the above: 57 minutes, opposite direction, stood waiting, and an exponential charge of $150. I did not get a reply to my email, which I didn't really expect, so went and did my Pilates Reformer. Was just getting in the mood and Hello! there is a massive banging on my door, and there is a very polite courier driver, explaining that he had received a phone call and he had my product. Say what you like, ...but that damn phrase works. Love always, T and Spirit - Dino (dino_the_dinosaur_kettle), our horses, chooks and Pat the Rooster. Xx * I acknowledge the Traditional Owners of the land where I work and live, and pay my respects to Elders, past and present.
